KC Metro Ceramic & Pottery Supply

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PAYMENT OPTIONS:
Visa, MasterCard, American Express, Discover, and Checks.

IMPORTANT BILLING INFORMATION:
THE CHARGE ON YOUR CREDIT CARD STATEMENT WILL APPEAR AS: "KC Metro"

BULK PURCHASES:
We are always willing to work with you if you plan on purchasing in bulk. Please contact us through our "contact" page for details.

RETURN POLICY:
We want you to be happy with your purchases. However, if you must return products you've purchased here, you can obtain a Return Authorization by calling us at 1-800-944-6653 10am - 5pm Tue-Friday (CST). Here are some situations which may apply to your return

ORDER CANCELLATIONS:
If you have placed an order and would like to cancel it for any reason, please contact us immediately by calling 1-800-944-6653. We will do everything we can to stop your order from shipping, however we cannot guarantee this as your order may be processed minutes after you press the “submit order” button. If we cannot stop your order from shipping you will be responsible for all shipping and handling charges both shipping to you and return shipping back to our warehouse.

RETURNS, REPLACEMENTS, DEFECTS -- CALL US AT 1-800-944-6653
Please Note: When you receive your merchandise immediately, open all boxes and check for contents and damage. We must know within 2 days of delivery of any damage/problems. There are no returns after 30 days. DO NOT THROW AWAY THE BOX OF THE PRODUCT, you will only receive partial credit.

If you change your mind and wish to return your purchase, we will be happy to accept your return. Certain products are not returnable including special order merchandise, discontinued stock and special promotional items.

We will credit your purchase, less shipping and restocking fees – once the product has been received at our warehouse. All returns must be in like new condition, in original packaging, with instructions and accessories; items returned in less than new condition may be subject to additional restocking fees.

If you wish to return any item in your order, please call us at 1-800-944-6653 10am - 5pm Tue-Friday (CST) for a Return Authorization (RA) number and instructions on how to return the product.

When you receive your merchandise:
Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.

Wrong Products Received:
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping, please notify us within 2 days of receiving your order. We will issue an RA number and return instructions on how to return the product. We will ship you the correct product.

If you ordered the incorrect product (your mistake), then please see "ordered wrong" below.

Shipping Damage:
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Also, if there was any internal (non-visible) damage, this will need to be reported to us within two days of receiving the product.

Defective Products:
Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RA number and return instructions.

If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, we will charge a 10% restocking fee and your original shipping and processing charges will not be refunded.

If after 30 days of receiving your product, it proves to be defective, we would like for you to deal with the manufacturer. Whatever policy the manufacturer has will determine how you will proceed. We supply products; we do not warranty products and after thirty days we leave it up to the manufacturers. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process.

If this is the case, we will assist you and the manufacturer with the return process. However, 30 days after receiving your product, it will be necessary for you to contact the manufacturer first.

Returns:
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

We will only accept a return if it is returned in the original manufacturer’s packaging. Listed products (items that have listed prices on our web pages) may be returned within 30 days of receiving them; the products must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a 15% restocking fee and your original shipping and processing charges will not be refunded. Items not in perfect condition are subject to a 30% salvage fee.

We do not accept returns for used or assembled products.

Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging. We will issue you a RA number and return instructions. Items returned without an RA number are subject to a higher restocking fee and may delay the processing of your credit.

Returns - if you ordered wrong:
If you made an error and ordered the wrong products, and wish to return the product; you will need to call us and request an RA number and return instructions.

Please do NOT return any product that you have ordered without prior contact.

Returns of incorrectly ordered products are subject to a restocking fee. If you have ordered incorrectly, wish to reorder the correct product and return the incorrect product, your restocking fee can be 10%.

Your reorder must be placed at the same time the RA is issued. Also, the "reorder" product must be a similar product, both in price and type of product.

If you wish to return a product but do not place a reorder, the restocking fee will be 15% . If you return an original product, reorder a replacement and then return the replacement product, you will be assessed a 25% restocking fee for the return of the reorder.

Restocking Fee:
All returns are subject to a restocking fee. We have a standard restocking fee of 15% on all returned items. If you wish to return a product but do not place a reorder, the restocking fee will be 15%. If a reorder is placed for a similar product (costing nearly the same amount), the restocking fee can be lowered from 15% to 10%.

For a product to be considered a "reorder", it must be for a product that directly replaces the item that's being returned, in both price and type. Please note that if for some reason the reorder must be returned, that the restocking fee for the return of the reorder will be 25%.

If you return a product, reorder, and then return the reordered product, you will be assessed a 25% restocking fee for the return of the reorder.

Questions:
If you have any other return questions, please contact us at 1-800-944-6653 10am - 5pm Tue-Friday (CST).

What do you mean by "Re-salable Condition"?

The item: Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags, etc. Should be unused. Must be in its original packaging (carton, wrap, protection or sleeve provided by the manufacturer).

The Carton and Packaging: Must be free of writing, such as "Sold To", RA# or "Return To" etc. Must be free of holes, cuts or tears. Must be free of excessive tape or odd tapes, i.e. duct tape. Furniture cartons must be opened so that they can be re-closed, preferably by opening the carton flaps. All internal packaging (i.e. bubble wrap, cardboard corners, tops and sides) must be in place.

Knock Down Items: Ready-to-assemble furniture is not returnable if the manufacturer's carton has been opened and the contents removed for assembly, or the item as been assembled.

Electronic Items: Are covered by the manufacturer's warranty. These manufacturer terms are enforce on KC Metro Ceramic and Pottery Supply supplies. In situations where the manufacturers will not honor credit due us, we reserve the right to deny credit to you.